Featured Pure GHL / Healthcare

Therapy Network Booking System

14 Specialties x 3 Locations = 42 Calendars + 43 Funnel Pages

A complex multi-specialty, multi-location booking system for a therapy and mental health clinic network. 14 specialties across 3 office locations with conditional logic routing, custom value-based URL management for therapist swaps, fallback calendars, round robin assignment, and a full 4-party notification chain.

// Calendar Architecture — 42 Calendars

The patient submits a form from the clinic's funnel or website. The form uses conditional logic: if desired specialty equals X and preferred office location equals Y, it opens the corresponding calendar URL. 14 specialties multiplied by 3 locations = 42 unique calendar configurations.

// Conditional Logic Form

Patient selects desired specialty from 14 options (CBT, EMDR, DBT, etc.)

Patient selects preferred office location (3 locations)

Conditional logic routes to the correct calendar URL based on both selections

// Custom Value URL Management

Each specialty+location combo has a custom value storing the calendar URL

Therapist resigns? Owner edits one custom value — no funnel rebuild needed

Example: "CBT West Side" custom value — paste new calendar URL and it's live

// Fallback Calendar

Fallback calendar for specialty+location combos with no available therapist

Owner manually swaps to fallback when therapist resigns

Ready-made custom value exists for instant restoration when replacement hired

// 43 Funnel Pages

Once a patient books through the conditional logic form, they are rerouted to the correct funnel page. 42 unique funnel pages for every specialty + location combination, plus 1 fallback page for unavailable therapist scenarios. Each page confirms the booking details specific to that specialty and location.

// Full Notification Chain (4 Parties)

// Step 1: Patient Confirmation

Automated confirmation email sent to patient with booking details

SMS confirmation also sent — fool-proof dual-channel strategy per client request

// Step 2: Owner Notification

Clinic owner notified that a patient booked

Includes survey form answers from the patient's intake

// Step 3: Therapist Notification

Assigned therapist from round robin calendar receives internal notification

Round robin ensures equal distribution across therapists at each location

// Pipeline & Future-Proofing

// Pipeline Stages

Consult Scheduled — patient has booked, awaiting appointment

Consult Completed — manually moved by staff per client request (no automation for this stage)

// 24-Hour Gap Design

24-hour wait step built into automation after first email

Intentional gap for future email additions — no workflow rebuild needed

Forward-thinking architecture — client can expand without disrupting existing flows

// Scale Numbers

14 specialties configured

3 office locations

42 calendars + 43 funnel pages + 1 fallback + round robin

GoHighLevelCalendarsConditional LogicFunnelsHealthcareSMS AutomationRound RobinCustom ValuesMental Health